Contact Us

We're here to help you.

Whether you have a question about your order, need help with returns, or simply want to share feedback — our team is always happy to hear from you. At Naitra, we believe great service is as important as great design.

Frequently Asked Questions

Before contacting us, you might want to check our:

These sections cover most common questions about delivery timelines, refunds, care instructions, and more.

Still Have Questions?

Customer Support

Our team is available Monday to Saturday, 10 AM – 6 PM IST. We aim to respond to all queries within 24–48 hours (excluding Sundays and public holidays).

WhatsApp / Phone Support

  • Phone / WhatsApp: +91-9959698855

Available Monday to Saturday, 10 AM – 6 PM

Please reach out to us via WhatsApp for quicker support, order-related questions, or return/exchange assistance.

Mailing Address

Naitra – Customer Care
3rd Floor, Near GSR Gardens, Simhadri nagar colony, Malkajgiri, Hyderabad, 500089, Telangana, India.

This is our warehouse and return address. Visits are not accepted without prior appointment.

Collaborations, PR & Partnerships

Are you an influencer, creator, or brand interested in collaborating with Naitra? Checkout our Collab / Affiliate / Referral programs here: Referral / Affiliate Program

More questions? Reach us at: collab@naitra.in

Our team will get in touch within 3–5 business days.

Join Our Team

We're always looking for passionate, creative, and driven individuals to join our growing team. If you’re interested in career opportunities at Naitra, do checkout our Careers page.

Partner With Us (Franchise Enquiry)

Believe in our brand and want to bring Naitra to your city? We are open to partnering with passionate retail entrepreneurs who align with our values.

Franchise Enquiries: partner@naitra.in

Please share your background, city of interest, and store location details. Our team will connect with you if it’s a good fit.

Gift with Elegance (Corporate Gifting)

Looking for elegant jewellery gifts for your team, clients, or special occasions? We offer custom gifting solutions for:

  • Corporate Gifting
  • Wedding & Festive Gifting
  • Celebrity & Influencer PR Kits

Corporate Gifting: gifting@naitra.in

Our team will guide you with product options, packaging customizations, and bulk pricing.

Press & Media Enquiries

For interviews, features, or media opportunities, write to: media@naitra.in

Stay Connected

Follow us on Instagram for product launches, behind-the-scenes, and styling inspiration.