Changed your mind, no worries
If a piece is not quite right, returning or exchanging it is simple. Here is how it works, start to finish.
from delivery
free of charge
payment method
same easy process
How it works
Four simple steps, and we handle the heavy lifting.
Raise a request
Within 15 days of delivery, through our contact form or on WhatsApp. Choose refund or exchange.
Doorstep pickup
Our courier collects the piece from your address. Keep the tags, packaging and any freebies together.
Quality check
The piece is inspected at our warehouse. We update you by email and WhatsApp when it arrives.
Refund or replacement
Refunds reach your original payment method within 5 to 7 business days. Replacements ship right after pickup.
What is eligible
A quick check before you raise a request.
We happily accept
- Unused, unworn pieces in original condition
- Tags, packaging and certificates intact
- Requests raised within 15 days of delivery
- Orders placed on naitra.in
- Freebies and gifts returned along with the order
We cannot accept
- Pieces that are used, worn or damaged after delivery
- Customised or personalised pieces
- Partial returns from combo sets or gift boxes
- International orders
- Purchases from other websites or marketplaces, where their policies apply
Good to know
The finer points, in plain words.
Damaged or wrong orders
If your order arrives defective, damaged, incomplete or incorrect, tell us within 48 hours of delivery along with an unboxing video of the package. We will make it right.
On pickup day
Please keep the package ready and stay reachable on your phone. If a pickup attempt fails, the process restarts and resolution takes longer. For the rare PIN codes without pickup service, ship the piece to us by India Post and we reimburse up to ₹100.
How refunds reach you
Once your return passes inspection, prepaid orders are refunded to the original payment method and COD orders by bank transfer, within 5 to 7 business days. We confirm by email and WhatsApp at every step.
Exchanges and replacements
Exchanges follow the same conditions as returns. Your replacement ships as soon as the original piece is picked up.
Tarnish or quality concerns
A piece losing its shine is not a return, it is a warranty claim, and it is covered for life. Head to our Warranty Policy to raise one.
A note on fair use
Refunds are processed for the items received at our warehouse. If a package arrives with items missing, including freebies, their invoice value is adjusted in the refund.
Ready to start a return
Raise your request in a minute, or talk to us first. Every day, 10 AM to 6:30 PM IST.
