Refund policy
Returns
Return Link:
Our return policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate a return request on the link provided above.
Exchanges
In case your order is defective or damaged or doesn't suit you, we also provide the option of replacing your product for the same/ any other item from our store.
Our exchange policy is also valid for 7 days from the date of delivery.
Exchange Link:
Within 7 days, you can initiate an exchange request on the link provided above. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Return Shipping
We will arrange for the return pick up from the originally delivered address only. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please also return any freebies received with the order
Refunds
Refunds will be processed once your return is received and inspected in our warehouse in a maximum of 7 days from the date on which we receives returned goods. We will send you an email/Whatsapp message to notify you that we have received your returned item.
If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same.
In case of prepaid order through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days.
Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
- In case you face any technical difficulties in following this process, kindly get in touch with us on . We will then investigate the case and reply within 48-72 hours with the best available resolution.
- Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
- Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
- Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
- In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
