Shipping policy
At Naitra, we are committed to delivering your jewellery with care, speed, and reliability. Below you’ll find everything you need to know about our shipping timelines, costs, and process.
Shipping Coverage
We currently ship across India to all serviceable PIN codes.
International shipping is coming soon — stay tuned.
Order Processing Time
Standard Orders: Processed within 1–3 business days (Monday–Friday)
Custom/Personalized Orders: May take 4–7 business days, depending on the design
Once your order is packed and dispatched, you will receive a confirmation email with tracking details.
Domestic Shipping (India)
Orders ₹999 and above: Free Shipping
Orders below ₹999: ₹49 flat rate
Estimated Delivery: 3–7 business days after dispatch
We work with trusted courier partners like Delhivery, Bluedart, and Shiprocket to ensure timely delivery.
International Shipping
International shipping is currently being finalized.
If you’re located outside India and wish to order, please write to us at support@naitra.in.
Tracking Your Order
Once your order has been shipped:
You’ll receive an email with your tracking link
You can also track your order anytime via My Account > Orders
Delivery Delays
While we strive for timely delivery, occasional delays may occur due to:
Festivals or public holidays
Weather or logistical issues
Remote area pin codes
We will keep you informed of any delays proactively.
Missed Deliveries
If the courier is unable to deliver your order:
They will attempt redelivery within 1–2 business days
If undelivered after multiple attempts, the parcel may return to us
In such cases, reshipping charges may apply
Address Changes & Order Modifications
To modify your shipping address or order:
Contact us within 2 hours of placing your order
Email: support@naitra.in
WhatsApp/Call: +91-XXXXXXXXXX
Once the order is processed or shipped, changes may not be possible.
Need Help?
We’re here to assist you with anything related to your order or shipping.
Email: support@naitra.in
WhatsApp / Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 10 AM – 6 PM
Thank You for Choosing Naitra
Each order is special to us. We pack it with love and care, ensuring your jewellery reaches you safely and beautifully.